Customer Experience: Why Good Service Is No Longer Enough

Customers want to feel appreciated, and so they should. Great service has to be complemented with a fantastic customer experience that exceeds customer expectations.

According to Work Safe Australia business burnout costs Australian business over $20 billion each year so it makes good sense to pay attention to our own needs.

While female-led startups were a little hard to spot at CeBIT, the lower proportion of women at the exhibition is certainly not a reflection of business acumen.

Motivation strategy & design expert Dr Jason Fox shares the science behind game design, offering busy professionals and entrepreneurs new ways to enhance productivity and drive progress at work.

Nikki Johnston shares her entrepreneur’s journey with Oh My Giddy Aunt, a business that creates exquisite keepsakes and pieces designed to tell a story and last a lifetime.

Running a business isn’t just about making sure the day to day tasks are done. There is so much to do that we lose sight of the bigger picture: to keep the business moving.

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