Customer Experience: Why Good Service Is No Longer Enough

Customers want to feel appreciated, and so they should. Great service has to be complemented with a fantastic customer experience that exceeds customer expectations.

Influential women on Twitter tweeted their outrage and voiced real concerns on social media following the budget announcement.

Toughest budget ever delivered for decades or piss-weak? When you consider the budget impacts the hardest on the young, the sick, the elderly and the poor.

While female-led startups were a little hard to spot at CeBIT, the lower proportion of women at the exhibition is certainly not a reflection of business acumen.

Launching my startup was no easy feat. It was a long road from conception to inception and if I knew back then what I do now, I’d have avoided many hurdles.

The five-year milestone is a significant one in the life of a business. So for Kate McKibbin’s online fashion and beauty portal to sail into its seventh year is a rather big deal. Not to mention raking in a six-figure revenue and a readership of 150,000.

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